Introduction 

Hands on People (HOP) is a community services provider dedicated to supporting individuals living with disabilities. Our mission is to empower our clients by helping them navigate government and insurance schemes, including the National Disability Insurance Scheme (NDIS), to access support more efficiently. With a highly skilled team, we offer focused services, such as Accommodation Services, In-Home Care, and Community Access. Operating primarily in NT and Queensland, we are committed to fostering independence and improving the quality of life for our customers. Our passionate staff builds personal relationships with each customer, working towards enriched and empowered living. In addition, our vision is to become the preferred service provider in the disability and aged care sector.

At HOP, we are driven by our values encapsulated in PARTT:

1. Partnership: We believe in collaboration, working closely with clients and their families.

2. Accountability: We take responsibility for our actions and commitments.

3. Respect: Every individual, whether client or staff, is treated with the utmost dignity.

4. Trust: We build strong, reliable relationships based on honesty and confidentiality.

5. Transparency: We operate with openness, ensuring clarity in all our processes and decisions.

This position requires a strong commitment to adhering to the Disability Services Act and the United Nations Convention on the Rights of Persons with Disabilities, while also fostering relationships with clients and stakeholders.

The responsibilities associated with this position encompass the identification and cultivation of novel business prospects, social enterprises, collaborations, and affiliations. This crucial function plays a pivotal role in broadening the extent and impact of our services, guaranteeing that a greater number of people with disabilities requiring assistance can avail themselves of HOP help and attention.

Property Care Assistant – Care Services

Position Purpose

The Property & Facilities Support Officer is responsible for maintaining all SIL properties and organisational facilities to the highest standards of cleanliness, safety, functionality, and presentation.

This role supports the Property Maintenance Officer (PMO) in operational, logistical, and maintenance-related tasks, ensuring that all environments are safe, compliant, and participant-ready at all times.

The position plays a key role in supporting participant wellbeing through high-quality property standards and respectful engagement during VHC and cleaning activities.

Reporting To

Property Maintenance Officer (PMO)

This role operates under direction and is responsible for executing operational property tasks. It does not hold authority for budget decisions, procurement approvals, or organisational policy ownership.

Key Internal & External Relationships

• Branch Managers
• Operations Team
• Admin Team
• Finance Team
• External contractors, cleaners, repair technicians
• Support Workers & House Supervisors
• External suppliers (maintenance, cleaning, gardening)

Your duties will include, but not be limited to:

 Key Responsibilities:

 Property Cleaning & Maintenance (Core KPI Area)

• Maintain SIL houses to inspection-ready standards at all times 
• Clean all areas including: 
  • Floors, walls, windows, fixtures, vents, AC units 
  • Hard-to-reach areas and external surfaces 
• Remove hazards and unwanted elements: 
  • Cobwebs, debris, beehives, dirt buildup 
• Conduct vacate cleaning to handover standards 
• Report maintenance issues immediately to PMO 

Garden & Outdoor Maintenance

• Maintain lawns, gardens, and external areas: 
  • Lawn mowing, edging, pruning, trimming 
• Remove weeds, debris, and waste 
• Ensure outdoor areas are: 
  • Safe  
  • Accessible  
  • Visually presentable 

Operational & Logistics Support

• Assist PMO with: 
  • Transport of tools, stock, and equipment 
  • Asset movement between houses 
  • Setting up new SIL houses 
• Support:  
  • Furniture setup and relocation 
  • Asset tagging and storage 
• Assist with minor maintenance tasks under supervision 

VHC Cleaning & Participant Engagement

• Participate in VHC cleaning activities 
• Communicate respectfully with participants 
• Encourage participation while maintaining safety and dignity 
• Promote a positive and inclusive environment 

Compliance, Safety & Conduct

• Follow all WHS and infection control procedures 
• Use equipment and chemicals safely 
• Report hazards immediately 
• Maintain confidentiality and professional conduct 
• Demonstrate PARTT values in all activities 

WHS Responsibilities

• Ensure all property environments are safe 
• Identify and report hazards immediately 
• Follow manual handling and safety procedures 
• Support infection control practices 
• Report unsafe equipment or environmental risks

Continuous Improvement & Best Practices:

• Encourage feedback from Disability Support Workers and participants to improve service delivery.
• Implement updates to documentation and care procedures based on regulatory changes.
• Promote a collaborative, problem-solving work environment among staff and stakeholders.

Additional Responsibilities

• Participate in rostered on-call duties.
• Support operational teams with urgent repairs, emergencies, or safety concerns.
• Ensure compliance with HOP policies and NDIS quality and safeguard requirements.
• Act as a bridge between SIL houses and the office, ensuring smooth communication and coordination.
• Address training, skills, or HR concerns by reporting them to the Branch Manager.
• Manage incident reports, ensuring timely action and escalation to the Care Coordinator as needed.
•  Answer staff inquiries and provide guidance as required.
• Support Care Coordinator to complete the three months roster 
• Manage Government contractual requirements under the NDIS guidelines.

QUANTITATIVE KPIs (OPERATIONAL ACCOUNTABILITY)

QUALITATIVE KPIS (BEHAVIOURAL & PROFESSIONAL)

DELEGATION OF AUTHORITY (DoA) TABLE

Delegated Authorities

Limited / Conditional Authorities

Non-Delegated Authorities

Organisational Chart